Privacy Policy
Last updated: September 2026
Advance (“we”, “us”) is operated by Advance Touring. Advance helps artists, tour managers and touring crews plan and share tour itineraries. This policy explains what we collect, why, who processes it, and how you can delete it.
What we collect
- Account details: your name, email address, phone number, address, role and profile photo.
- Travel profile (optional): legal name, date of birth, nationality, passport and driver-licence details, seat and dietary preferences, loyalty programme numbers, emergency contacts, and copies of travel documents you upload (for example passport, visa or vaccination certificates).
- Tour information: itinerary days, venues, schedules, flights, hotels, transfers, contacts, guest lists, notes and files that you or your team add.
- Forwarded emails and documents: emails sent to an artist's Advance inbox address (sender, subject, body and attachments) and documents uploaded in the app.
- Device information: a push-notification token for each device you sign in on.
We don't show ads, we don't track you across other apps or websites, and we don't sell your data.
How we use it
Only to run Advance: to show your itinerary, share it with the team members you've invited, send invitations, notifications and reminders, and turn forwarded emails and documents into proposed itinerary changes that an admin approves.
Who can see it
Tour information is visible only to members of that artist's team, according to the permissions an admin sets. Travel-profile details are shared only with the artists you belong to, for the people who handle your bookings.
Service providers
We use these providers to operate Advance. They process data on our behalf:
- Supabase (hosted on Amazon Web Services): database, sign-in and file storage
- OpenAI: reads forwarded emails and uploaded documents to extract booking details. Under OpenAI's API terms this content isn't used to train their models.
- Resend and Postmark: sending and receiving email
- Expo and Apple Push Notification service: push notifications
- Google Maps Platform: address search and travel times
- Spotify: artist names and images for search
Retention and deletion
We keep your data while your account is active. You can delete your account at any time in the app under Profile → Delete Account. This permanently deletes your account, profile, travel profile and the files you uploaded. Tour information you added to a shared artist stays with that artist's team. Residual copies in encrypted backups are purged within 30 days. See Account & Data Deletion for details, or email support@advancetouring.app to request deletion or a copy of your data.
Security
Data is encrypted in transit (HTTPS) and at rest by our hosting provider. Access is restricted by per-team permissions.
Children
Advance is a professional tool and isn't directed at children under 16.
Your rights
Depending on where you live (for example the EU or UK under GDPR, Australia under the Privacy Act, or California under the CCPA), you may have the right to access, correct, delete or export your data, or to object to processing. Email support@advancetouring.app to exercise these rights.
Changes
We'll update this page and the date above if this policy changes.
Contact
support@advancetouring.app · Advance Touring